Moroccan Lounge FAQ
Where is the club located?
Contact Us: email@example.com
What are your hours?
We do not have set hours. The time listed on the ticket page for your event (and the ticket itself) is the time that doors open. If there are multiple shows in a night, you will be admitted at the time listed on your event’s ticket page. We usually close about an hour after the show ends.
What are the set times?
We do not announce set times in advance, as they are always subject to last-minute changes. The time listed is always when doors open, and music generally begins 15-30 minutes after doors. One to three support acts usually precede the headliner. On weekdays, most shows end before midnight. Some nights we have two shows; if your show is marked as an “Early Show” it will likely end by 9:00pm. Every show is different, so the only way to guarantee you won’t miss anything is to show up at the time on your ticket and plan to stay for the duration.
Where do I park?
Street parking in our neighborhood is relatively easy for Downtown LA. Check the signs, but most meters are free after 6pm. We do not offer valet parking or a customer lot. Rideshare is a great option (especially if you’re going to take advantage of our full bar) and the Little Tokyo / Arts District Station is a 5 min walk away.
Do you have disability seating?
Yes! Our music room is standing room only but if you request accommodations ahead of time, we can put chairs in the music room for you. If you are a wheelchair user, we have an accessible entrance around the side of the building. Please try to arrive 15 minutes before show start time and check in with staff to ensure a smooth experience. You can request accommodations or send additional questions to firstname.lastname@example.org.
How can I get tickets to a Moroccan Lounge show?
*NEW* Moroccan Lounge Box Office is now open for fee-free tickets FRIDAYS 12-4pm! You can purchase tickets to any of our upcoming shows pending ticket availability. Please note we are cash only, but have ATMs on-site (fee $2.00).
You can purchase tickets online by clicking the TICKETS button on any show page on our site and you will be taken to the Ticketmaster site. Need help? Here’s how to contact the Ticketmaster Support team:
- Click the ‘Contact the Organizer’ button in your confirmation email, or on the event listing page
- Click the ‘Contact the Organizer’ button included in your order on the Tickets page of your Ticketmaster account
- Call the support number included in the confirmation email
If a show is canceled, where do I get a refund?
If a show is canceled, refunds are available at point of purchase. You will be refunded automatically if you purchased a ticket through Ticketmaster. Please note openers are always subject to change.
What are my payment options in the venue?
Our Box Office is CASH ONLY – if tickets do not sell out in advance, they will be sold at the door on the night of the show. For sold-out shows, a limited amount of standby tickets may be made available when doors open. We have ATMs on-site (fee $2.00).
Our bars accept cash, American Express, MasterCard and Visa.
How old do I have to be to get into the club?
Please check the show page to verify age limits for individual Moroccan Lounge shows. Many are ages 21+ and under no circumstances will we make exceptions to the published age requirements of our events.
My friend and I just started a band, how can I get us a show booked at the Moroccan Lounge?
The best way to get a show at the Moroccan Lounge is to e-mail email@example.com to the attention of our Talent Buyer, Julian Montano. Booking requests are not accepted via phone or at the club itself.
Please include the following in your e-mail:
- Band Name
- Links to music (Spotify, Soundcloud, Bandcamp…)
- Links to social media (Facebook, Twitter)
- Local show history (When, where, ticket price, and your individual draw)
Due to the high volume, we will listen to every submission, but may not be able to respond to all booking requests.
Do your clubs have seats?
The Moroccan Lounge is a General Admission standing room only venue. There is limited booth seating in the bar area, and accommodations will be made for anyone medically unable to stand. For disability seating requests & info, please email firstname.lastname@example.org.
Do I need to bring ID?
Yes, currently-valid, government-issued photo ID is required for entry to all shows. In the case of All-Ages events, children under 16 or without ID will be required to be accompanied by an adult.
Can you scan my tickets off my phone?
Yes! Just have the brightness turned up full blast to make it easier.
What kind of drinks do you have?
We have a bar with plenty of H20, soft drinks, and Red Bull along with a wide selection of beers (on-tap and bottled), wine and spirits.
I have a blog. Do I count as press?
The Moroccan Lounge doesn’t issue press passes or photo passes. All press inquires should be directed to the band’s publicist, label or management.
Can you give me the contact of someone with the band/label/agent?
Unfortunately, we cannot give out that information. Legitimate press know they can often find contacts for artists’ representatives on their Facebook page and/or website.
Can I bring my camera?
Photo policy varies for different artists and is usually not determined until day of show. You can bring a nonprofessional camera to most shows, and you can inquire about the photo policy at the door. Any camera with a detachable lens will be considered a professional camera and require clearance by the artist in advance.
Is smoking allowed inside the club?
Sorry, there is no smoking allowed inside the venue, however there is a smoking section outside the venue.
Is there re-entry?
We offer re-entry with a stamp once you have been checked in at the box office. Our smoking area is outside the main entrance to the venue. However, no beverages of any kind are allowed outside, and outside beverages cannot be brought into the venue.
Do you rent your rooms for private events?
Other Moroccan Lounge Rules & FAQs
No flyers, stickers, or handbills will be allowed in the club.
You will be ejected for throwing ANYTHING.
No outside food, beverages, markers, spray paint, weapons (includes pocket knives).
You must show proof of age by government-issued photo ID and get a wristband to be served at the bar.